Contact Us

Frequently Asked Questions

All orders are shipped within 1-2 business days from Brisbane, QLD. Delivery times will depend on your shipping option and location.

Standard shipping is a flat fee of $10.
Express Shipping is a flat fee of $15.
Free shipping for orders over $150.

Once your order is dispatched, you'll receive a tracking number via email.

We want you to absolutely love your Love LANII order. Because of the nature of many of our products, we’re unable to offer refunds for change of mind.

If your order arrives damaged or faulty, please reach out to us at customercare@lovelanii.com.au within 3 days of receiving it. We’ll happily work with you to arrange a refund, credit, or replacement - whatever feels best.

Every situation is a little different, so we review these on a case-by-case basis to make sure the outcome is fair and supportive.

Some products may not be suitable for everyone - we always recommend checking with your healthcare provider before use, especially when it comes to essential oils, supplements, or topical products. While we make every effort to highlight products that are considered safe during pregnancy and lactation, please be sure to read each product description carefully.

Love LANII was created as a space for intentional rituals of comfort and care. As a nurse and mama, I wanted to share products that support everyday wellbeing in simple, soulful ways. While also supporting other women and small business owners. creating a community.

We love collaborating with small, mindful businesses that share our values — quality, self-care, ethical sourcing, Australian-owned and made, and supporting small businesses.